Refund policy

Returns

**COVID-19 Policy Update March 2020 - If you placed an order in March - May 2020 all sales are final. Due to high volume of orders and these unprecedented times, we can not offer returns until further notice. If you received your order and had missing item(s) or received the wrong items, please contact support for further assistance: Call 913-451-7387 or email woof@nskansascity.com (Please include your name, shipping address, email address, phone number, and order number)**

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it (Sealed Bag, Unopened) It must also be in the original packaging if possible. 

Examples of non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer if opened.

There are certain situations where only partial refunds are granted (if applicable)
- Missing items in an order
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (7-10 business days if not sooner).

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at woof@nskansascity.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at woof@nskansascity.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your unopened, non-damaged pet food product product, you should bring in or mail your product to our office located at 8863 Lenexa Dr Overland Park, KS, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary based on location.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.